OWNER FAQ

We manage a wide range of properties including but not limited to single-family homes, duplexes, multifamily buildings, commercial properties, and storage units.

We provide full-service property management including marketing, tenant screening, leasing, rent collection, maintenance coordination, inspections, compliance, accounting, and more. We tailor our services to meet your specific goals as an owner. See more on our services by clicking here.

We thrive when we're able to manage your property through our full-service model—overseeing everything from marketing and leasing to tenant communication, maintenance, inspections, and legal compliance. 

However, we also offer maintenance-only contracts for owners who prefer to remain more involved. In this setup, you’ll handle marketing, leasing, tenant relations, unit turns, and court proceedings, while we take care of coordinating and completing maintenance requests.

Yes—we have licensed real estate professionals on staff who can help you identify opportunities, evaluate property performance, and facilitate purchases or sales of rental properties. See more information on Ruesch Realty here.

Absolutely! From early planning stages through lease-up and ongoing management, we've got you covered. See more on our Multifamily Development Services here.

Rates and fees are determined based on the distance of the property from our office and the number of units you have under our management. Please contact us today by calling or completing our Management Proposal Request to learn more about what this looks like for you!

No. If no rent is collected, no commission is paid to us. It is in our best interest not to allow your property to remain vacant and to find reliable tenants.

Owner disbursements are sent electronically each month, typically mid-month, along with a detailed financial statement, which you can access at any time through your secure Owner Portal.

Yes. Sign into your Owner Portal to view these.

Yes! Owners are welcome to schedule viewings/inspections or appraisals (with proper notice if the unit is occupied). Please ensure your request allows us to provide tenants with at least 24 hours' notice. Notices to residents are sent during our office hours: Monday through Friday, 8:30 AM to 4:00 PM.

We also conduct regular internal inspections to ensure your property is being properly maintained.

We have a few ways of reaching us. You can...

• Call 920-550-6642 and select the prompt that best suits your need.
• Send us an email through your Owner Portal. This email will reach all members of our office staff in order to ensure the quickest response.
• View our Contact Us page and determine which department you'd like to reach out to directly. These are direct phone lines and emails.

One way our team stands out is that we don’t have traditional property managers trying to wear all hats at once. Property management is diverse and complex, requiring specialized skills in leasing, maintenance, accounting, and tenant relations—so we’ve built a team of experts who each focus on their area of mastery. 

Rather than a single point of contact, you get a whole team working collaboratively to support you and your property at every step. If you're ever unsure which department to contact, don't worry. Just call 920-550-6642 or send us an email through your Owner Portal and we will direct you accordingly.

All of our listings are advertised on our website and syndicated on over 25 online platforms. These include major rental websites like Zillow, Trulia, Rent.com, Apartments.com, HotPads, and more.

We conduct a thorough screening process that includes credit checks, background checks, income verification, employment history, and rental references. Our goal is to place responsible, long-term tenants in your property.

Vacancy length is dependent on extent of the unit turn and the market conditions. Once your property is listed and move-in ready, we work quickly to find and place qualified tenants. Depending on the unit turn, we can usually list the property on our website before the unit turn is completed in order to start receiving interest.

Under our management, our team handles signing and explaining the lease agreement.

Yes. Our leasing team includes dedicated specialists who handle lease renewals and rent increases, taking into account market conditions, tenant circumstances, and your goals.

Security deposits are held in our trust account in accordance with state law. After a tenant moves out, we complete a final inspection. If there are no damages and all move-out requirements are met, the deposit is refunded within 21 days. If damages exceed the deposit, a bill is sent for the balance due.

Residents can submit their move-out notice through the online resident portal. We enforce a strict policy requiring completion of the lease term and proper notice, unless the property owner grants an exception. Our Unit Turn team will inspect the unit and complete an assessment of the security deposit.

After the unit is vacated, our Unit Turn Team will complete the move-out inspection and provide you with a copy, along with any recommendations for repairs or updates. We purchase flooring and paint in bulk to maintain consistency across units and help keep costs more affordable for owners.

Tenants can submit maintenance requests online or call our 24/7 maintenance line at 920-647-8496.

For emergency maintenance, tenants should call 920-647-8496.

If the request is an emergency, we have 24/7 on-call maintenance technicians who can respond to the request promptly, no matter the day or time.

If the request is not considered an emergency, we will handle it during regular business hours.

For routine maintenance under a certain dollar amount, we take care of it right away. For larger repairs, we notify you first and coordinate with our trusted team to resolve the issue promptly.

We have a staff of 10 in-house maintenance techs that can handle most maintenance requests, including emergency maintenance. If necessary, we will outsource with reliable, trusted vendors.