RESIDENT FAQ

The preferred payment option is our on-line payment option or CVS bar code.

Your monthly rent payment is due on the first day of every month and must be received no later than close of business on the fifth day of every month. If your rent has not been received by close of business on the fifth of the month, a late penalty will be automatically added to your account.

Painting or any structural modifications to the property are not permitted without written permission from the homeowner. Should you paint or modify the property in any manner without permission, you will be charged for the cost of restoring the home to its original condition.

Contact us to determine if the homeowner will permit this. If so, you will be required to sign a lease addendum referencing the pet and pay an additional security deposit.

Put in a request via the tenant portal or email Office@RueschManagement.com

We cannot take maintenance requests over the phone.

Do not try to fix it yourself. Immediately submit a Maintenance Request in writing via Appfolio or via email to Office@RueschManagement.com. We cannot take maintenance requests over the phone- the request MUST be in writing. Be as detailed as possible about the problem and include proper contact information so that we can determine the best plan of action to resolve the problem.

In the case of a life threatening emergency, like a fire, call 911 immediately. Non-life threatening maintenance emergencies typically involve water-related or heat related issues. A few examples would include a major water leak/burst pipe, rain water leaking through the roof or your heat not working in the winter time. Be sure that you are aware of the location of the main water shut-off valve in your home. In the event of a maintenance emergency, call the Ruesch Management office at 920-550-6642. If it is after normal business hours, call the Ruesch Management Office at 920-550-6642 and follow the instructions in the voicemail message to "press 1" to be connected with our 24 hour on-call maintenance staff.

Only by military transfer.

Just send a brief email stating that you will not be extending your lease beyond its current term. Be sure to do this a minimum of 60 days in advance of the termination date.

Your lease requires that your security deposit be refunded within 21 days from the date that you vacate the unit. Provided you have submitted all of the required receipts for the various move-out requirements and no damage has been noted on our final inspection, we may be able to return your deposit sooner than 21 days. If damage has been noted and we must obtain cost estimates to repair it or if all of the required receipts have not been provided, it will take the full 21 days before the funds are returned to you. In cases where the cost of damages exceed the amount of your deposit, a final bill will be mailed to your last known address. If payment is not received within 30 days, we will seek additional funds to be paid to us via small claims court.

Many of our units are dog friendly! We want to accommodate our residents as we understand that pets are an integral part of daily life. However, there are some breeds that we may not be able to accept. Please be sure to consult our staff regarding your pet. Restricted breeds are as follows.

Airedale Terrier, Akbash, Akita , Alapaha Blue Blood Bulldog, Alaskan Malamute,

Alsatian Shepherd, American Bulldog, American Husky. American Pit Bull Terrier,

American Staffordshire Terrier, American Wolfdog, Anatolian Shepherd,

Arikara Dog, Australian Cattle Dog, Australian Shepherd, Belgian Malinois,

Belgian Sheepdog, Belgian Turvuren, Blue Heeler, Boerbul, Borzoi, Boston Terrier,

Bouvier des Flandres, Boxer, Bulldog, Bull Terrier, Bull Mastiff, Cane Corso,

Catahoula Leopard Dog, Caucasian Shepherd, Chinese Shar Pei, Chow-Chow,

Colorado Dog ,Doberman Pinscher, Dogo de Argentino, Dogue de Bordeaux,

English Mastiffs, English Springer Spaniel, Eskimo Dog, Estrela Mountain Dog,

Fila Brasiliero, Fox Terrier, French Bulldog, German Shepherd Dog, Golden Retriever,

Greenland Husky, Great Dane, Great Pyrenees, Italian Mastiff, Kangal Dog, Keeshond,

Komondor, Kotezebue Husky, Kuvaz, Labrador Retriever, Leonberger, Mastiff,

Neopolitan Mastiff, Newfoundland, Otterhound, Presa de Canario, Presa de Mallorquin, Pug, Rottweiler, Saarloos Wolfhond, Saint Bernard, Samoyed,

Scottish Deerhound, Siberian Husky, Spanish Mastiff, Staffordshire Bull Terrier,

Timber Shepherd, Tosa Inu, Tundra Shepherd, Wolf Spitz 

Deliver possession of the premises to the tenant at the beginning of the lease.

Not interfere with the tenant's quiet enjoyment of the premises.

Comply with current applicable building and housing codes.

Make all repairs and keep the premises in good condition.

Keep all common areas in safe conditions.

Maintain and repair all electrical, plumbing, heating, ventilating, air conditioning and other facilities supplied by the lease agreement. 

Pay rent on time. 

Keep the premises clean. 

Keep the premises safe. 

Cause no "unsafe or unsanitary conditions in the common areas".

Dispose of ashes, rubbish, garbage and such in a clean and safe manner.

Keep all plumbing fixtures in the place of occupancy as clean as possible.

Not deliberately destroy, deface, damage or remove any part of the premises or allow anyone else to do so.

Comply with all applicable building and housing code obligations.

Be responsible for all damages done to any property inside the place of occupancy, ordinary wear and tear expected. 

Crayon marks on walls

Large holes in walls

Burned spots or stains on carpeting

Bizarre or unauthorized paint colors

Broken counter tops

Filthy appliances requiring extraordinary cleaning

Exceptionally filthy premises requiring extraordinary cleaning 

Check appliances to see if circuits are overloaded. Too many appliances can overload a circuit, such as microwave, toaster, curling iron, blow dryer all being used at same time.

Check the GFI button on the outlets – these are usually in the garage, patio, kitchen and bathroom. Push the reset GFI button on the plug. This will most often restart electrical. Sometimes there is more than one GFI, so check around the house, be aware of all locations before a problem occurs.

Check the underside of the disposal unit for the reset button, push the button in and try the switch again. If it is still not working, or if the disposal is making a humming noise, please put in a service request.

Check ALL circuit breakers during hot/cold weather. If circuit breaker overloads, it will trip the A/C breaker. Flip breaker at least 3 times. **During severe weather, A/C or heat may not reach desired temperatures. Turning temperature way up or down will not change this and does not warrant a service call.**

Check to see if batteries need replacing. If batteries are new and there is still a chirping sound, submit maintenance request form. Do not disable smoke detectors under any circumstances or you may be personally held liable in the event of fire.

Check to ensure that settings on the unit are not preventing the oven from turning on. For instance, an oven set on Time Bake will not heat.

For window a/c and split a/c units, remove and clean air conditioning filter once per month. For central a/c units, replace your filters once per month.

DAILY – To prevent clogs and bacteria, scrape food from the dishes and pre-rinse before loading them in the dishwasher.

WEEKLY – Be sure to run the dishwasher at least once a week, even if it is empty, to prevent any clogs in the drain line. This is especially important if you have a garbage disposal. 

BEST PRACTICES:

If you are in a property without a water softener, add 2 cups of white distilled vinegar every few months to dissolve hard water deposits

DON’T overload the dishwasher – this will prevent it from cleaning well.

DON’T use liquid dish soap or gel soap – they will over sud or block up the system

Be careful to keep foreign objects from going down the drain. Consider placing removable strainers on each of your kitchen drains – these will easily capture anything that is not supposed to go down the drain and can easily be cleaned. To prevent clogs from hair, food, and oil – Pour 1 Tbs of table salt and 1 Tbs of baking soda down the drain, followed by 1/4 cup of white vinegar. It will start bubbling and fizzing. Wait about 20 minutes and pour in 2 quarts of HOT water. If you are treating Kitchen drains or Garbage Disposals, use COLD water.

During normal use, make sure to use a strong flow of cold water while your disposal is running and for a few seconds after you stop the disposal. Periodically clean your disposal by grinding 1 cup of ice and a few slices of lemon or orange. This will fight odors as well. Put very few things down the disposal – you should scrape pieces of food, etc, into the trash before rinsing the dishes and using the disposal. NEVER put grease or oil down the disposal and do not try to grind bones or pits. Also keep foods with a lot of fibers out of the disposal, including artichokes, banana peels, celery, and corn.

Smoke detectors should be checked regularly. There are many types on the market – check the operation manual for your detector. This info can often be readily found on the internet. Change batteries at least once a year. Most systems will chirp to alert you that the battery is low. If your smoke detector does not work properly after changing the battery, submit a maintenance request.

Don’t flush anything except toilet tissue – things like paper towels, diapers, napkins, sanitary napkins, tampons, balls of hair, Q-tips, and rags will cause problems. Do not use hangers or snakes to unclog a toilet, they may cause damage to the porcelain bowl.